Mail Room

The Mail Room is located on the lower level of Mather Hall. The department provides the community with efficient processing and distribution of its regular and campus mail and packages along with selling stamps and shipping packages. The Mail Room is responsible for maintaining the college’s postal permit and metered mail with the United States Postal Service (USPS).

Hours of Operation

Service	Academic Year	Summer
Package Pickup	Mon.-Fri.: 8:00 a.m.-4:00 p.m. Sat.: 8:00 a.m.-1:00 p.m.	Mon.-Thurs.: 8:00 a.m.-4:00 p.m. Fri.: 8:00 a.m.-1:00 p.m.
Service Window*	Mon.-Fri.: 10:00 a.m.-3:00 p.m.	Mon.-Thurs.: 8:00 a.m.-4:00 p.m. Fri.: 8:00 a.m.-1:00 p.m.

*The service window offers stamps and the shipping of packages. Acceptable payment is Bantam Bucks, cash, or check.

Addressing of Mail and Packages
Incoming and campus mail must be properly addressed as outlined below to ensure a timely delivery:

Current Student Incoming mail Recipient Full Name Trinity College Box #70 – (DO NOT use P.O. Box) 300 Summit Street Hartford, CT 06106-3100	College Department Incoming mail Recipient Full Name Department Trinity College 300 Summit Street Hartford, CT 06106-3100
Inter-campus mail Recipient Full Name Box 70 – (DO NOT use P.O. Box)	Inter-campus mail Recipient Full Name Department and Campus Building

The student box number is as vital to the address as the student’s full name. Lack of a box number (#70 –) will mean that delivery of your mail will be delayed. If there is an error in the addressing mail (such as the use of nicknames or first names only), the mail will be undeliverable and returned to sender. Crescent Street is not an address that may be used for deliveries. Students living in the Crescent Street townhouses must still use assigned campus box number and pick up parcels at the Mailroom.

The employee’s full name is as vital to the address as the department and campus building. Lack of a department and/or campus building will mean that delivery of your mail will be delayed.

Mail classified as certified, insured, registered, express, or next day is held at the Mailroom. A signature of the recipient is required upon delivery by the Mailroom staff.

Student Mailboxes
Student box numbers are assigned to all incoming students by the Mailroom and will remain the same during the duration of the students’ association with Trinity.  For security and confidentiality purposes, the assigned box combination should not be shared with anyone.

The Class of 2028 received their student box assignment with combo via their @twhz.net the week of August 12.  The box number is also posted on the students’ Starting Out portal.

Due to lack of storage, we recommend send packages no more than two weeks before the start of a semester.

Students should pick up mail daily. Mail letters left in boxes longer than 10 days will be subject to a student status check at the Registrar’s Office. The mail will be banded together and placed above the box. At the end of ten more days (20 days total), the mail will be returned to sender.

To ensure a safe and prompt delivery to Trinity, please request all exceptionally important mail, such as credit cards, checks, or transportation tickets (plane, train, airplane), it is suggested the items should be sent to you by certified or special tracking service mail. Do not send cash in the mail.

During the summer and upon graduation, unless otherwise directed, your student first-class mail is forwarded to your preferred address listed in PeopleSoft. During winter and spring breaks, mail will not be forwarded, but will be held in your campus box. If you are away from Trinity for study away programs, prolonged illness, or any other reasons, it is your responsibility to inform us in writing where to forward your mail during your absence. Mail cannot be forwarded to an international address under any circumstances.

Departments or student groups may request to stuff student boxes with promotional flyers or brochures. Please contact [email protected] to schedule a time slot.

Student Package Pick up
Packages arriving on campus are held at the Mail Room on the lower level of Mather Hall. When packages arrive, there could be two-day delay especially in the beginning of each semester. If you need to get something quickly, suggest shipping overnight mail (any service) as those packages get sorted more quickly.

Students receive an email notification once packages are processed. Students receive a second email notification for unclaimed packages after two days. Packages must be picked up 10 days after the second notice, failure to do so will result in packages being returned to the sender. Students must have their Trinity College ID, when picking up a package at Mailroom, without a Trinity ID, the package will not be relinquished. Do not ask the student employees to pick up package(s) without a Trinity ID. This is a breach of security and would jeopardize the student’s job. If the Mailroom is unable to identify the receiver of a package, it will be returned to the sender after five consecutive business days.

Note: Amazon has lockers (Hub Locker – Pulley, 300 Summit St.) accessible 24 hours a day on campus. The lockers are located to the left of the Tozer Gates (Mather circle) facing the gates against Mather Hall.

Department Mail and Packages
Incoming and on-campus mail is delivered/picked up once a day. Mail Room employees leave for their deliveries at approximately 10:00 a.m. Packages are delivered during the afternoon. During these morning delivery, all outgoing and on-campus mail is picked up and returned to the Mailroom for processing. To ensure a timely processing of mail, please prepare your outgoing mail for pick up with the following guidelines:

• Separate on-campus mail from outgoing mail
• Separate mail with stamps and mail that requires no postage
• Separate mail with special services (ex. certified, Priority, Overnight etc.) – come to the window or request on the mail slip?
• Outgoing mail should have a return address with your department name
• Mail that requires metering (postage) needs to be separate as follows:
  • Domestic Mail (mailed in the U.S.)
  • International Mail
  • Letters
  • Flats

Use of Postal Permit and Metered Mail
The Mail Room is responsible for maintaining the college’s postal permit and metered mail with the United States Postal Service (USPS). Department postal permit and metered mail charges are forwarded to Accounting Services monthly.

Please email [email protected] with the details of your larger mailings at least two weeks prior to the anticipated mailing date to ensure we have sufficient monies in the postal accounts to pay for mailings as they are processed by USPS.  For mailings using the metered mail on campus, the Mailroom staff is available to review your mailing piece to determine the per piece cost to ensure the necessary metered mail monies are available and if mailing labels are necessary for the mailing.

The Mail Room is not a contract station operated by the U.S Postal Service, however, the office must follow many of the regulations of the U.S. Postal Service when processing our mail.